Return Policy

Return Policy - Julija Moon Art

I’m Julija, the artist behind Julija Moon Art, and I truly want you to love what you’ve purchased! If for any reason you're not completely satisfied, I'm happy to help you with returns or exchanges under the following conditions:

Returns:

  • Time Window: You have 14 days from the date of delivery to initiate a return.
  • Condition of Items: All returned items must be unused and in the same condition you received them. Packaging can be opened, but it must be packed the same way it was send. 
  • Non-returnable Items: Any items that have been damaged by the customer (e.g., improper handling) are not eligible for return.

Exchanges:

  • Exchanges are only available for art prints and other art or craft products. We do not offer exchanges on original artwork.
  • You can exchange a printed item for another of equal or lesser value, subject to availability.

Refunds:

  • Refunds are available for printed items (e.g., prints and other craft products) that meet our return criteria.
  • Refunds will be processed to the original payment method once the return is received and inspected.

Return Shipping:

  • Return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return or Exchange:

To start a return or exchange, please reach out to us within 14 days of receiving your order:

You will need to provide your receipt or proof of purchase to initiate the process.